Refund Policy

Refund Policy for Automart Online Vehicle Marketplace

At Automart Online Vehicle Marketplace, we strive to ensure customer satisfaction and transparency in all transactions. We understand that occasionally, situations may arise where a refund is necessary. Therefore, we have formulated the following refund policy to guide our valued customers:

1. Eligibility for Refund:

  • Refunds are applicable only in specific circumstances outlined below:
    • Payment made for a vehicle that is no longer available due to unforeseen circumstances.
    • Overpayment due to system errors or discrepancies in pricing.
    • In cases of fraudulent transactions.

2. Refund Procedure:

  • To request a refund, customers must contact our customer support team via email at support@automart.co.ke within seven (7) days from the date of the transaction.
  • The request must include the transaction details, reason for the refund, and any supporting documentation, such as screenshots or receipts.
  • Our customer support team will review the request and respond within three (3) business days.
  • If the refund is approved, the amount will be credited back to the original payment method within ten (10) business days.

3. Non-Refundable Items:

  • Certain items are non-refundable, including but not limited to:
    • Service fees or charges related to vehicle listings or promotions.
    • Any additional services or add-ons purchased separately from the vehicle transaction.

4. Dispute Resolution:

  • In the event of a dispute regarding a refund request, Automart Online Vehicle Marketplace reserves the right to investigate the matter thoroughly.
  • Our decision regarding the refund eligibility is final and binding.

5. Changes to the Refund Policy:

  • Automart Online Vehicle Marketplace reserves the right to modify or update this refund policy at any time without prior notice.
  • Customers are encouraged to review the refund policy periodically for any changes.

6. Contact Information:

  • For any inquiries or assistance regarding refunds, customers can reach out to our customer support team at support@automart.co.ke.

By engaging in transactions on Automart Online Vehicle Marketplace, customers acknowledge and agree to abide by the terms and conditions outlined in this refund policy.

Last updated:23 Feb 2024

Note: This refund policy is subject to the laws and regulations governing online transactions in Kenya.

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